Skip to main content


Legal Requirements: Records Management

  • CAMS has two login password protected access mechanisms: one is to login to the server and the second is to login as a user. Each user must use a complex password to use CAMS, and every account is uniquely identified for that user.
  • Workers only have access to case files they are attached to. Only managers have access to program reports. Hiding records or case notes requires administrative approval.
  • Incremental backups happen every 15 minutes. A full backup is taken every night.
  • Backup data is stored on a separate blade as well as a separate server which is located at an external site.
  • All data transferred over the internet is encrypted using 2048-bit encryption SSL Certificates.

Health and Safety: Critical Incidents

  • Critical Incidents can be recorded and tracked in CAMS.
  • Critical Incident reports can be grouped and viewed either by program or type of incident.
  • Reports can be generated to support agencies in determining trends, including year-over-year comparisons.

Rights of Persons Served

  • CAMS can track that Rights of Persons Served have been communicated and can document when this occurs.
  • Data in CAMS is recorded with a time date stamp and author name.

Performance Measurement, Management & Improvement

  • CAMS can be used to develop appropriate outcome measures, and to support outcome measurement and analysis.
  • CAMS can track comprehensive information about the persons who are served. It can also track statistics for any period, on a case, program and agency level.
  • CAMS has the ability to compare assessments. For example, we can compare the results of initial assessments to discharge assessments to determine if services have helped promote positive change.

Screening and Access to Services: Wait Times

  • CAMS can also track wait times for service.

Screening and Access to Services: Assessments

  • CAMS ‘SNAP’ (Strength, Needs, Assessment, Plan) allows the user to identify and assess the strengths and needs of persons served related to leisure, family relationships, friends, school, health, substance use and more.
  • All reports allow strengths to be reported to promote strength-based work.
  • The Interpretive Summary, which is part of the SNAP, is automatically populated into the service plan.
  • A report can be generated that details how old reports are (such as SNAPS and Service Plans which can be helpful for ensuring files are current.

Individualized Service Planning

  • Records and assists in the review of assessments and service plans.
  • The service plan captured goals identified through the assessment, and those identified by the worker and the participant themselves.
  • Allows participant goals to be expressed in their own words.
  • The system can track progress on goals as well.


  • Allows transition/discharge reports to be generated.
  • Provides space for transition/discharge planning as part of service planning

Quality Records Review

  • CAMS provides an ability to audit files by worker, program, or agency wide, which in turn assists agencies to monitor the quality, appropriateness, and utilization of the services provided.