What We Do

CAMS is a successful case management system that has been continuously developed over the last decade and is now in Version 3.0. It is currently used by more than a dozen agencies throughout BC that range widely in geography, size and complexity.

CAMS is an Cloud ServiceCloud Service is the use of computing resources (hardware and software) which are available in a remote location and accessible over a network (typically the Internet). The name comes from the common use of a cloud-shaped symbol as an abstraction for the complex infrastructure it contains in system diagrams. Cloud Service entrusts remote services with a user's data, software and computation and moves away from a traditional capex model (buy the dedicated hardware and depreciate it over a period of time) to the opex model using a shared cloud infrastructure. designed to provide an integrated, effective and efficient system for community service agencies. It provides front-line service providers with the tools they need to plan their work with each person served and to manage their cases; to easily track their time on each case; and to create effective and timely case reports. It can capture all contact reporting requirements, program activity, and outcomes and milestones; and can produce useful case and program reports. It supports clinical supervision and management oversight. And it provides a wealth of data to support quality improvement, performance, good practice and research.

We built CAMS with the needs of front-line service providers as our foremost concern. We started out thinking that we needed an efficient electronic recording system. While we have achieved that, we also created a system that, at its heart, is a powerful tool to assist staff to plan their work thoughtfully. Screens follow the case file lifecycle. Key data is collected at each stage of workflow from referral, to intake, assessment, setting goals, reporting on progress and results and following up post-discharge; and the system accommodates the dynamic, non-linear, nature of human services. Case Notes record the work done in relation to a case, and these entries populate a variety of reports.

CAMS is an online system, or Cloud Service.Cloud Service is the use of computing resources (hardware and software) which are available in a remote location and accessible over a network (typically the Internet). The name comes from the common use of a cloud-shaped symbol as an abstraction for the complex infrastructure it contains in system diagrams. Cloud Service entrusts remote services with a user's data, software and computation and moves away from a traditional capex model (buy the dedicated hardware and depreciate it over a period of time) to the opex model using a shared cloud infrastructure. Its internet transmissions are encrypted using third party security certificates, the same as those used in the banking industry. Data is backed up every 15 minutes in the server farm, with many levels of redundancy. Each agency has its own unique database, not shared with others, with its own logo and colours on the screens.